Refund Policy
Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy. Given the same, the refunds would be initiated as under:
Event | Details of refund (Subject to the Cancellation 0r Return Policy) |
Cancellation by you prior to the product being shipped for delivery | You will receive a refund for the cancelled orders that have been accepted. |
Return of goods within 7 days from order confirmation | The amount paid by you for the said product shall be refunded. Delivery charges shall not be refunded. |
Return of defective goods | You will receive complete refund including the delivery charges, post the defect or damage is confirmed on the returned products by us. |
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Time period for refund
Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels. Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. We are not responsible for any errors or delays in refund due to banks or third-party service provider errors or delays. -
Mode of Payment refund
The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to your source account. Refunds are paid back to the source of payment. Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to your bank account. Refund of orders placed using Cash on Delivery, will be provided as store credit or online credit within 1–2 working days after the return pickup.
You will be required to update the bank account number and IFSC code to enable us to process a refund to User Account. Refunds cannot be processed to third-party accounts, i.e. the name provided in the User Account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to us will be sent to you. All refunds by cheque will be in form of “at par” cheques or via online transfer, basis our sole discretion. -
Terminated Payment Mode
If the original payment method you used to make the payment (credit or debit card or net banking) is no longer valid, we will issue online credit. When we receive a payment failure notice from your bank, we will send you an email asking you to contact us. Basis the communication with you, the cheque may be issued to the address mentioned by you to proceed with the refund.
